Logistics Terms/Payment Terms

Elchoniio Free Shipping Policy

Shipping Process:
Your orders are shipped via air transportation to U.S. local facilities, then delivered to your address by our dedicated team.

Delivery Service Includes:

• Professional handling by our delivery staff

• Scheduled delivery time coordination

• Optional product setup and demonstration (approximately 30 minutes)

Cost & Timing:

• No shipping fees charged to customers

• Standard delivery within 7-10 business days

Important Restrictions:

1. We exclusively use our designated delivery provider

2. International shipping not available

3. Order modifications after shipment not permitted

Cancellation Policy:

• Orders may be canceled within 1 hour of placement by contacting customer service

• Cancellations after shipment processing cannot be accommodated

Potential Delays:
Delivery times may extend during:
• High order volume periods
• Inventory shortages
• Holiday seasons

Failed Delivery Protocol:
Packages will be returned if:

• Address information is incorrect/incomplete

• Recipient is unavailable after multiple attempts

Payment Notes:

• Sales tax included for credit card payments

• Online payment cancellations subject to processing fees (contact customer service)

Customer Support:
Email: service@elchoniio.com
Hours: (UTC/GMT+08:00) 9:00-18:00
Response time: Within 24 business hours